Accessibility Statement

Website Accessibility Statement for www.surreysussex.icb.nhs.uk

This accessibility statement applies to all websites under the surreysussex.icb.nhs.uk domain.

This website is run by NHS Surrey and Sussex ICB. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We also made the website text as simple as possible to understand.

AbilityNet has advice on  making your device easier to use  if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. For example:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • live video streams do not have captions
  • some third party content — such as Google Maps or You Tube video — may not be fully accessible to screen readers
  • you cannot press a link to skip to the main content when using a screen reader — instead we use ARIA “regions” to enable you to navigate to the “main” region on an ARIA-compatible screen reader.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact the NHS Surrey and Sussex Communications Team:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Preparation of this accessibility statement

This statement was prepared on 1st April 2026.

The site went live on 1st April 2026.  The first accessibility tests are scheduled to take place by August 2026.

Technical information about this website’s accessibility

NHS Surrey and Sussex is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website has been tested against the Web Content Accessibility Guidelines version 2.2 AA Standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The site went live on 1st April 2026.  The first accessibility tests are scheduled to take place by August 2026.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We are working to fix content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard.

We have access to an Accessible Document Converter tool that will enable us to convert word and pdf documents into HTML webpages.